Ben Franklin Transit bus routes cover Kennewick, Pasco, Richland, West Richland, Prosser and Benton City. Riding the bus to work, shopping, school or for visiting friends is easy and economical.
Please read a message from our General Manager, Tim Fredrickson.
HOW TO GET INFORMATION
In the Tri-Cities and Benton City, a quick call to Ben Franklin Transit's friendly and knowledgeable Customer Service Representatives at 735-5100 will provide detailed information on how to use our bus system. Prosser residents needing information on Tri-Cities routes can call toll-free, 1-888-596-9615.
People in Benton City and Tri-Cities who need route information for Prosser can call toll-free, 1-877-646-4287, between the hours of 8 a.m. and 3 p.m. Monday-Friday.
The Prosser local customer service information number is 786-1707. One-day advance reservations are required.
Have a pencil and paper ready when you call. The Customer Service Representatives want to know:
Ben Franklin Transit drivers are an excellent source of information. Our Coach Operators understand your needs and will answer questions, give directions and explain the transfer system.
