Dial-A-Ride is specialized door-to-door transportation for people whose disability prevents them from using the regular routed bus service.
To be eligible you must be disabled and complete a written application available from the transit office or download the PDF form on the right..
DIAL-A-RIDE HOURS OF OPERATION ARE THE SAME AS THE REGULAR ROUTE TRANSIT SYSTEM.
$1.50 Per Boarding - Additional $1.50 fare beyond 3/4 mile from a fixed route
$25.00 for a Monthly Pass
$12.00 for a 10-Ride Ticket
Fares effective June 11, 2012
All Dial-A-Ride vehicles are equipped with wheelchair lifts to accomodate the boarding of disabled individuals, if required.
- Call 735-0160 to request service at least one day in advance.
- Calls must be placed between 9:00 a.m. and 5:00 p.m.
- Reservations for Monday service can be made on Saturday or Sunday between 9:00 a.m. and 5 p.m.
Benton City to the Tri-Cities:
- Individuals able to use Route 170:
Disabled individuals traveling to the Tri-Cities from Benton City are strongly encouraged to use Route 170, including those with limited mobility or in wheelchairs.
Disabled passengers traveling on Route 170 will be able to transfer to Dial-A-Ride upon arrival in the Tri-Cities. However, they must be Dial-A-Ride eligible to do so. Call 735-5100 for information or print out the application on your printer and mail it to Ben Franklin Transit.
Please note: Dial-A-Ride service must be booked one day in advance by calling 735-0160.
Reservations can be made Monday through Saturday from 9am to 5pm. Reservations for Monday service can be made on Saturday or Sunday from 9am to 5pm. - Service from Benton City to the Tri-Cities for those unable to use Route 170:
To use this service, you must be Dial-A-Ride eligible. You can arrange for transportation by calling Dial-A-Ride at 735-0160.Rides must be scheduled one day in advance. If a return trip is necessary, please schedule it at the same time.
Benton City to Prosser:
- Individuals able to use Route 170:
Disabled individuals traveling to Prosser from Benton City are strongly encouraged to use Route 170, including those with limited mobility or in wheelchairs.
Disabled passengers traveling on Route 170 will be able to transfer to Prosser Rural Transit upon arrival in Prosser.
Prosser Rural Transit is a toll-free call, 1-877-646-4287. You must call and reserve your ride one day in advance and is available fro disabled and non-disabled citizens. If a return trip is necessary, please schedule it at the same time.
Reservations can be made Monday through Friday from 8am to 3pm. Saturday and Monday service must be scheduled by 3pm on Friday.
- Individuals unable to use Route 170
If you are unable to use Route 170 to Prosser, you can take Prosser Rural Transit's paratransit service.
To do so you must be eligible. An application for the service can be obtained by calling toll-free, 1-877-646-4287.
To use Prosser Rural Transit to get from Benton City to Prosser, you must schedule your ride one day in advance. You can do this by calling toll-free, 1-877-646-4287.
Reservations can be made Monday through Friday from 8am to 3pm.
If a return trip is necessary, please schedule it at the same time.
Disabled individuals traveling to the Tri-Cities or Benton City from Prosser are strongly encouraged to use Route 170, including those with limited mobility or in wheelchairs.
Disabled passengers traveling on Route 170 will be able to transfer to Dial-A-Ride upon arrival in the Tri-Cities. However, they must be Dial-A-Ride eligible to do so. Call 735-4131 for information or print out the application on your printer and mail it to Ben Franklin Transit.
To schedule your ride with Dial-A-Ride call toll-free, 1-888-596-9615 on day in advance.
If Ben Franklin Transit determines that you are unable to use Route 170 to get to the Tri-Cities or Benton City, you can arrange for transportation via Prosser Rural Transit. Those rides must be scheduled one day in advance.
The phone number for Prosser Rural Transit is: 786-1707.
Reservations can be made Monday through Friday from 8am to 3pm.