All Ben Franklin Transit routes are numbered and schedule books are coded with colors and line patterns to match the colors and patterns on our map. The pocket schedules are free of charge and can be found at some government, civic and business facilities throughout the Tri-Cities, West Richland, Prosser and Benton City, or on all Ben Franklin Transit buses and at the Three Rivers Transit Center.
For information on outlets where schedules can be obtained, or to have a schedule mailed to you, please call our customer service information numbers:
Tri-Cities, Benton City local information
Tri-Cities service information for Prosser residents
Tri-Cities and Benton City residents who need Prosser local service information
Prosser Local service
Ben Franklin Transit has 21 routes serving Kennewick, Pasco, Richland, West Richland, Prosser, and Benton City. Four are Inter-City routes and 17 are routes called Locals which do not leave their designated city.
Service in Benton City and Prosser is demand-response.
Notice on our system map that the routes represented by solid lines are the Inter-City routes and travel from city to city.
Each city has been assigned a line pattern, Kennewick routes are dashes, Pasco has a checkerboard pattern, the Richland routes are dots and West Richland has stars. These routes are the Local service routes. Local routes remain in their city, you will not find mixed line patterns in a city except for the solid lines representing the Inter-City routes.
During your travel you may have to change buses in order to get to your destination. By tracing your bus route on the map you will find that it connects with other routes at locations called TRANSIT CENTERS or TRANSFER POINTS. Buses are scheduled to arrive at the TRANSIT CENTERS at approximately the same time and leave at the same time so transferring from bus to bus is simple to do and easy to understand.
You can board our buses with the confidence that you'll never be lost. Ben Franklin Transit's Coach Operators will assist you in finding your way. If you're not sure where you are...ask.
Bus stops are blue, white and yellow, and look like the example here. Call Rider Information for the location of the stops you need for your trip. The signs at the TRANSIT CENTERS are color and pattern coordinated with our map and with the individual route schedules.
This service takes you where you want to go within Ben Franklin Transit's Benton City and Prosser service boundary. To schedule a ride from Benton City call toll-free, 1-877-646-4287. To schedule a ride from Prosser, call 786-1707. This must be done at least one day in advance. Reservation hours are Monday-Friday from 8 a.m. to 3 p.m.
In Benton City, the Demand-Response service can be used to take you to any Route 170 bus stop to complete your trip to the Tri-Cities or Prosser. In Prosser, the Demand-Response service will take you anywhere within the Prosser BFT Boundary or to the Stacy Street Transit Center to connect with Route 170.
BFT'S FREE BUS GUIDE PROGRAM... 735-5100
Trying a new experience like riding the bus for the first time can make you nervous.
Ben Franklin Transit is aware of your concern so we have established a free Bus Guide program to help you learn to use the bus. Our bus guides will explain how Ben Franklin Transit works, how to read the schedules, find bus stops, use transfers, passes and 10-ride tickets. Your ride is free while learning our system with a Ben Franklin Transit Bus Guide.
TAXI FEEDER SERVICE
Now serving many areas where bus service is not available.
Found items are turned into the Customer Service offices in Richland and Prosser. Call to verify that they have been turned in to our Lost & Found, at 735-5100, or in Prosser at 786-1707. You can also use the toll-free numbers found previously on this page.