How To Get Information
This page answers many of our customers’ frequently asked questions. You may also call 735-5100 for Ben Franklin Transit’s Customer Service Representatives.
Information Hours: Monday-Friday, 6 AM – 6 PM
Saturday, 8 AM – 5 PM
Have a pencil and paper ready when you call. The Customer Service Representatives will want to know:
- Where you are (city, address or intersection)
- Where you want to go
- When you want to get there
Our Customer Service Center is located at the Three Rivers Transit Center:
- 7109 W. Okanogan Place
Kennewick, WA 99336
Our coach operators understand your needs and will also answer questions, give directions, and explain the transfer system.
- Bus Hours Of Operation
- How To Ride
- What if I get lost?
- Bus Stops
- Lose Something While Riding The Bus?
- Snow & Ice Alert
- Translation Services
- Travel Training
- Taxi Feeder Service
- Seasonal Routes
Bus Hours Of Operation
Monday-Friday: 6 AM – 6 PM
Saturday: 8 AM – 6 PM
BFT does NOT operate on the following Holidays:
New Year’s Day, Memorial Day, Independence Day (4th of July), Labor Day, Thanksgiving, Christmas
BFT operates according to Saturday Service schedules on the following Holidays:
New Year’s Eve, Martin Luther King Day, Presidents’ Day, Veterans Day, Friday after Thanksgiving, and Christmas Eve (last trip at 1 PM)
How To Ride
All Ben Franklin Transit routes are numbered and schedule books are coded with colors and line patterns to match the colors and patterns on our map. The schedule books are free of charge and can be found at some government, civic and business facilities throughout the Tri-Cities, West Richland, Prosser and Benton City. They also can be found on all Ben Franklin Transit buses and at the Three Rivers Transit Center.
For information on outlets where schedules can be obtained, or to have a schedule mailed to you, please call our customer service information numbers:
- Tri-Cities, Benton City local information: 735-5100
- Tri-Cities service information for Prosser residents: 1-888-596-9615
Ben Franklin Transit has twenty-one (21) routes serving Kennewick, Pasco, Richland, West Richland, Prosser, and Benton City. Five (6) are Inter City routes and fifteen (15) are routes called locals which do not leave their designated city.
There is demand response service in Benton City and Prosser.
Notice on our system map that the routes represented by solid lines are the Inter City routes and travel from city to city.
Each city has been assigned a line pattern, Kennewick routes are dashes, Pasco has a checkerboard pattern, and the Richland routes are dots. These routes are the local service routes. Local routes remain in their city, you will not find mixed line patterns in a city except for the solid lines representing the Inter City routes.
During your travel you may have to change buses in order to get to your destination. By tracing your bus route on the map you will find that it connects with other routes at locations called TRANSIT CENTERS or TRANSFER POINTS. Buses are scheduled to arrive at the TRANSIT CENTERS at approximately the same time and leave at the same time so transferring from bus to bus is simple to do and easy to understand.
What if I get lost?
You can board our buses with the confidence that you’ll never be lost. Ben Franklin Transit’s Coach Operators will assist you in finding your way. Customer Service is also available to answer any questions Monday thru Saturday. If you’re not sure where you are…just ask.
Bus stops are blue, white and gold. Call Rider Information for the location of the stops you need for your trip. The signs at the TRANSIT CENTERS are color and pattern coordinated with the system map and with the individual route schedules.
Lose Something While Riding The Bus?
Found items are turned into the Customer Service Center. Call to verify that they have been turned in to our Lost & Found: 735-5100.
Snow & Ice Alert
In severe winter weather with ice and snow on the roadway, time schedules can be affected and the buses may run late.
Please call Customer Service at 735-5100 for instructions on how to use Google Translate on our website and other language services.
BFT’S Travel Training … 735-5100
Trying a new experience, like riding the bus for the first time, can make you nervous. That’s why Ben Franklin Transit has established a free Bus Guide program to help you learn to use the bus. Our bus guides will explain how Ben Franklin Transit works, how to read the schedules, find bus stops, use transfers, passes, and 10-ride tickets. Your ride is free while learning our system with a Ben Franklin Transit Bus Guide. For more information, see Travel Training.
Taxi Feeder Service
Now serving many areas where bus service is not available: Taxi Feeder Service
BFT provides several Seasonal Routes which offer shuttle service to and from special events such as the Columbia Cup Boat Races and the Benton-Franklin Fair & Rodeo.