Category: Press Releases

Ben Franklin Transit (BFT) Customer Service representatives will be on hand, along with a BFT electric bus, at the Tri-Cities Earth Day Festival at The REACH on Saturday, April 18, from 12 to 4 p.m. It is free and open to the public. Enjoy hands-on activities for kids and families, native plant and conservation workshops,…

Ben Franklin Transit will replace its core network on Sunday, April 12, 2026, between 8 a.m and 3 p.m. During this time, the website and phone service will experience intermittent outages. However, all modes of service will run as usual. If you need to make Dial-A-Ride reservations during this window, please call 509.502.9855.

Beginning Monday, April 6, 2026, the Customer Service office at Three Rivers Transit Center will extend its hours of operation. The lobby will be open from 7 a.m. to 5 p.m. Monday through Friday, and the phones will be manned from 6 a.m. to 6 p.m.

In honor of Rosa Parks’ birthday on February 4–also known as Transit Equity Day–we have placed commemorative signage on every fixed-route bus to highlight her contributions to public transit. Her refusal to give up her seat to a white passenger in Montgomery, Alabama, in 1955 led to her arrest and sparked the year-long Montgomery Bus…

BFT administrative offices, including the Three Rivers Transit Center, will be closed on Monday, January 19, 2026. Bus service and Dial-A-Ride will operate on a regular schedule.

Last month, two heaters were installed in shelters at Knight Street Transit Center as part of the agency’s ongoing efforts to improve rider comfort and safety across our system. As BFT considers installing similar heaters elsewhere, riders are encouraged to share their feedback at two upcoming events: Riders are invited to enjoy complimentary cookies and…

Ben Franklin Transit (BFT) released the agency’s 2026 Annual Service Plan and accompanying Title VI Service Equity Analysis for public comment on November 16, 2025.  The 2026 Annual Service Plan seeks to improve connectivity and meet rider demand within BFT’s service area. The Title VI Service Equity Analysis was conducted to confirm that any adverse impacts on minority or low-income individuals arising from these service changes…

Free Rides on Election Day – November 4 BFT is offering free rides all day on Tuesday, November 4 to help our community get to the polls. Whether you’re headed to your local voting center or dropping off your ballot, we’re here to make sure transportation isn’t a barrier to having your voice heard. Your…

The facility will remain open during construction, which will begin on Thursday, October 16. However, due to the remodeling, fewer customer service agents will be available at one time. For quicker assistance, please call 509.735.5100 or visit our website at www.bft.org to purchase passes or tickets. We appreciate your patience as we work to serve…

The October BFT Board of Directors meeting will be held on Thursday, October 9, beginning at 6 p.m. in the boardroom of the Administration Building located at 1000 Columbia Park Trail, Building 1038.