SERVICE DISRUPTION: Taxi Feeder, Night Service, Sunday Taxi Service

Page Last Updated: November 16, 2018

On October 30, 2018, Tri-City Taxi, longtime contracted service provider for these Ben Franklin Transit ancillary services, announced it was closing its doors effective immediately. This caused an unavoidable disruption to service that BFT is actively working to resolve. In the meantime, we will keep this page updated with the latest available information and resources.

PROGRESS UPDATE: A special meeting of the BFT Board of Directors to consider service restoration alternatives to be presented by BFT leadership has been confirmed for Monday, November 26.


What: Special Board Meeting
When: Monday, November 26, 2018 from 5:00 PM – 7:00 PM
Where: BFT Administration Building Board Room, 1000 Columbia Park Trail, Richland, WA 99352

Agenda: Board of Directors and Staff Workshop to propose, consider, and discuss potential remedies to the Service Disruption affecting Taxi Feeder, Night and Sunday Services. 

Board Action is anticipated. Per RCW 42.30.030, this meeting is open to the public. 

LETTER TO THE COMMUNITY: Signed November 8, 2018

PRESS RELEASE: Issued October 30, 2018

Many members of the BFT team have been actively working behind the scenes since we received news of this service disruption. This included immediate phone calls to:

  • All customers who had existing reservations with Tri-City Taxi
  • Kennewick, Finley, Pasco, and Richland school districts
  • Employers known to have staff who used the service to get to work
  • Major medical providers including local hospitals and dialysis centers, among others.

We also are continuing to work with other area transportation providers to determine where there may be additional capacity to provide some level of service to those impacted. This closure has left a noticeable gap and remaining local capacity is limited at this time, however we will continue these discussions and work to identify creative solutions.

BFT is working to analyze a variety of possible alternatives that represent both short-term and long-term solutions to this disruption in ancillary transportation services. There are many federal requirements and other considerations that must be adhered to in arriving at and implementing service alternatives, but we are actively working through all of this with a sharp focus on restoring service to those who need it most, as quickly as possible.

We will continue to update the community on our progress, as there is new information to share.

We are working diligently to come up with alternative solutions and we will keep you posted as we have more information. In the meantime, we will post updates to this page, Facebook, and Twitter.

As always, you may also contact our Customer Service office at 509.735.5100 with questions or help connecting to other services.

For those who have purchased a November Freedom Pass or Premium Ride tickets for use on BFT Night Service, refunds will be issued in person between November 1 and November 17, 2018 at Three Rivers Transit Center. Please bring your pass and/or remaining tickets to turn in at the time of refund.


BFT Vanpool
Groups who do or can travel together to the same or nearby employers may be able to use BFT’s Vanpool service.

MORE INFO: Call 509.943.5442 or visit

Community Van Program
Non-profit organizations may be eligible to participate in BFT’s Community Van Program.

MORE INFO: Call 509.943.5442

Some customers who were using BFT’s Taxi Feeder service may have full or limited Dial-A-Ride eligibility on file with BFT.

MORE INFO: Call 509.735.0160

Other Local Taxi Services
While remaining taxi service capacity in the Tri-Cities is limited at this time, there are other companies operating that may be able to provide rides.