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Extended Wait Times for Dial-A-Ride Callers
To our Dial-A-Ride customers, we are sorry for the extended wait time on phone lines this week. Here’s what is happening, and what we’re doing to improve service. The Change Ben Franklin Transit (BFT) is updating our Dial-A-Ride booking system with new technology. That means that all 5,000-6,000 Dial-A-Ride users have to call to have…