Contacting Ben Franklin Transit
Riders can contact Ben Franklin Transit in the following ways:
- Postage-free Customer Comment Cards shall be available on all BFT and contractor vehicles.
- US Mail: Riders can mail their feedback to the Ben Franklin Transit, 7109 W. Okanogan Place, Kennewick, WA 99336-2341
- Telephone: Riders can contact Ben Franklin Transit Customer Service Department at (509) 735-5100 Monday through Friday, 7:00 a.m. – 6:00 p.m.
| Monday-Friday: |
6 a.m. - 10 p.m.* |
| Saturday: |
7 a.m. - 10 p.m.* |
| Sunday: |
8 a.m. - 6:30 p.m. |
*Prosser and Benton City hours: Monday - Friday: 6 a.m. to 8:15 p.m. (last pickup at 8:15 p.m.)
| Monday-Friday: |
5:45 a.m. - 10:15 p.m. |
| Saturday: |
6:45 a.m. - 10:15 p.m. |
| Sunday: |
7:45 a.m. - 6:45 p.m.
|
| |
MONDAY-FRIDAY |
SATURDAY |
SUNDAY |
| Customer Service Lobby |
8 a.m. - 5 p.m. |
CLOSED |
CLOSED |
| Walk Up Window |
8 a.m. - 5 p.m. |
CLOSED |
CLOSED |
| Phone |
7 a.m. - 6 p.m. |
CLOSED |
CLOSED |
Holiday Hours
BFT does NOT operate and ALL OFFICES ARE CLOSED on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day (4th of July)
- Labor Day
- Thanksgiving
- Christmas Day