Dial-A-Ride

 Click here for Holiday hours. 

Dial-A-Ride Inclement Weather Procedures

If BFT cannot service areas due to unsafe road conditions, BFT staff will call riders to alert them of service disruptions. Please make sure sidewalks and walkways are cleared from snow and ice so our drivers can safely assist riders in and out of vehicles.

Apply To Ride 

All riders must submit a completed Eligibility Application, including the Licensed Provided Verification Form, prior to a Dial-A-ride eligibility determination.  Applicants will be notified of their eligibility status within 21 days of submitting a completed application.

To Apply:

• Pick up an application at 1000 Columbia Park Trail, Richland, WA
• Call 509.735.0160 and request an application to be mailed to you
• Download the application below. 
  • Dial-A-Ride Application

Mail completed application to:

Ben Franklin Transit

Attn: Dial-A-Ride Applications

1000 Columbia Park Trail

Richland, WA 99352-4798

What if my application was denied?

You can submit an Eligibility Notice of Appeal within 60 days of the date on your eligibility determination letter. The appeal process provides you with an opportunity to have your eligibility decision reconsidered by an Appeals Hearing Committee. CLICK HERE for the Dial-A-Ride Eligibility Appeal: Guidance & Acknowledgment Form. 

How To Ride

	Schedule your reservation at least ONE to SEVEN days in advance. We're open Monday - Sunday from 8 a.m. to 5 p.m. Reservations may be subject to negotiations per ADA guidelines.
	Have your trip details ready. We'll ask for: Your name & pick up address Destination address and phone number Desired arrival time (i.e. time of your appointment) Date of your planned trip Are you using a wheelchair, oxygen or other mobility aids? Any additional passengers or riding companions? Is there a service animal or pet accompanying you? Do you need to schedule a return trip?
	You may share the bus with others traveling. The bus may make several stops along the way before reaching your destination.

Policies & Forms

All Policies

No-Show and Late Cancellation Policy

Dial-A-Ride Eligibility Appeal: Guidance & Acknowledgment Form

Eligibility Notice of Appeal

Visiting Tri-Cities?

We honor para-transit eligibility from other jurisdictions.  If you're visiting Tri-Cities and would like to use our Dial-A-Ride service, simply have your para-transit service fax your eligibility information to us at 509.734.5195 or contact our ADA Eligibility Coordinator at 509.734.5530.

Watch how easy it is to use Dial-A-Ride!