Dial-A-Ride
DIAL-A-RIDE SERVICES
Door-to-door transportation for people whose disabilities prevent them from using the fixed-route bus system.
Hours of Operation
Monday – Friday: 6 a.m. – 10 p.m.
Saturday: 7 a.m. – 10 p.m.
Sunday: 8 a.m. – 6:30 p.m.
Holidays
BFT does not operate and all offices are closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day (4th of July)
- Labor Day
- Thanksgiving
- Christmas Day
Your Dial-A-Ride pass also allows you to travel on our fixed route system!
Dial-A-Ride Inclement Weather Procedures
If BFT cannot service areas due to unsafe road conditions, BFT staff will call riders to alert them of service disruptions. Please make sure sidewalks and walkways are cleared from snow and ice so our drivers can safely assist riders in and out of vehicles.
Policies & Forms
Visiting The Tri-Cities?
We honor para-transit eligibility from other jurisdictions. If you’re visiting the Tri-Cities and would like to use our Dial-A-Ride service, simply have your para-transit service fax your eligibility information to us at 509.734.5195 or contact our ADA Eligibility Coordinator at 509.734.5530.
For out-of-area visitors who do not have an eligibility status that they are transferring, confirmation of an existing disability that impacts travel must be confirmed if the disability is not evident. This verification is commonly accomplished through the individual providing a professional verification of disability by fax. Please call one of the phone numbers listed above, if you have questions.
Watch how easy it is to use Dial-A-Ride!
Apply To Ride
All riders must submit a completed Eligibility Application, including the Licensed Provided Verification Form, prior to a Dial-A-ride eligibility determination. Applicants will be notified of their eligibility status within 21 days of submitting a completed application.
Ways To Apply
- Pick up an application at Three Rivers Transit Center, 7109 W. OKANOGAN PLACE, Kennewick, WA or
- Call 509.735.0160 and request an application to be mailed to you, or
- Download the application
Mail completed application to:
Ben Franklin Transit
ATTN: Dial-A-Ride
7109 W. Okanogan Place
Kennewick, WA 99336
What if my application was denied?
You can submit an Eligibility Notice of Appeal within 60 days of the date on your eligibility determination letter. The appeal process provides you with an opportunity to have your eligibility decision reconsidered by an Appeals Hearing Committee. Complete the Dial-A-Ride Eligibility Appeal: Guidance & Acknowledgment Form.
How To Ride
Schedule your reservation at least one and up to seven days in advance
- Call to make a reservation Monday – Sunday from 8 a.m. to 5 p.m. or book your ride online
- Reservations may be subject to negotiations per ADA guidelines
Have your trip details ready. We’ll ask for:
- Your name & pick up address
- Destination address and phone number
- Date of your planned trip
- Desired arrival time (i.e., time of your appointment)
- Are you using a wheelchair, oxygen or other mobility aids?
- Any additional passengers or riding companions?
- Is there a service animal or pet accompanying you?
- Do you need to schedule a return trip?
You may share the bus with others traveling
- The bus may make several stops along the way before reaching your destination.
Reserve Your Ride
This form is only reviewed between the hours of 8:00 a.m. and 4:45 p.m., Monday through Friday, when BFT representatives are available. Reservations submitted outside of those hours will not be booked until the next regular workday.
To view this page in Spanish or another language, please select your language at the top of the page, where it says “TRANSLATE.”
The form is for certified, eligible Dial-A-Ride customers only.
No group rides are allowed. Please call 509.735.0160 for group reservations.