Dial-A-Ride

Dial-A-Ride (DAR) is specialized door-to-door transportation for people whose disabilities limit their ability to use the bus system.

How to Apply

To be eligible you must complete a written application (available from the transit office or download the PDF form below) and meet the eligibility requirements of the Americans with Disabilities Act (ADA). Dial 509-735-0160 for more information or to have an application mailed out to you.

Dial-A-Ride Application - updated August 1, 2019
Dial-A-Ride Application (Spanish) - updated August 23, 2019

Dial-A-Ride Brochure
Dial-A-Ride Brochure (Spanish)

Dial-A-Ride Notice Of Appeal

All Dial-A-Ride vehicles are equipped with a lift to accommodate the boarding of disabled individuals using wheelchairs or ambulatory riders unable to use the stairs.

Hours of Operation

Later hours: As of March 11, 2019, BFT is offering later service hours for full Dial-A-Ride services, Monday-Saturday! Visit New Places to find out more.

*Prosser hours: Monday - Friday: 6 a.m. to 6 p.m. (last pickup at 6 p.m.)

Holiday Hours

View Postcard: Service Changes as of May 6, 2019

Policies and Forms

Carry-on Items Policy
Dial-A-Ride Pass by Mail Form (English)
Dial-A-Ride Pass by Mail Form (Spanish)
No Show and Late Cancellation Policy - updated August 1, 2019
Service Animal Policy

Dial-A-Ride Fares

$1.50 Per Boarding – $3.00 fare beyond 3/4 mile from a fixed route
$25.00 for a Monthly Pass
$12.00 for a 10-Ride Ticket

All Dial-A-Ride vehicles are equipped with lifts to accommodate the boarding of disabled individuals, if required.

Scheduling A Ride

To schedule a ride, call 509-735-0160 (or toll free 1-877-646-4287) to request service, at least one (1) day in advance.  Reservations can be made Monday through Friday from 8:00 AM to 5:00 PM.  On Saturday and Sunday, a call taker is available from 8:00 AM to 5:00 PM to book rides for Monday only.

When you call to schedule a ride, it is important to have the following information ready:

• Your name
• Your complete pick-up address, including apartment or suite number
• The complete address and phone number of your destination
• The desired arrival time at your destination; inform the call taker if you have an appointment time and what time you must be there
• The date of the planned trip
• If you are using a wheelchair, scooter, portable oxygen, or other mobility aids
• Inform the person making your reservation if a personal care attendant or companion will be riding with you
• Whether a service animal or pet (must be in a carrier) will accompany you
• All of the above information for your return trip, if one is needed

Disabled individuals who are traveling between the Tri-Cities and Prosser or Benton City are strongly encouraged to use the Route 170, including those with limited mobility or in wheelchairs.

Visiting the Tri-Cities

If you visit the Tri-Cities area and are unable to use the fixed-route bus system due to a medical condition or disability and you present ADA eligibility documentation from another jurisdiction, you can be provided Ben Franklin Transit’s Dial-A-Ride paratransit service for up to 21 days within a 365-day period. 

Please have your para-transit service fax your eligibility information to the BFT’s Eligibility Office at 509-734-5195. For more information please contact our ADA Eligibility Coordinator at 509-734-5530.