Now providing service on Sundays!

Face masks are still required. 


Hours of Operation



Monday - Friday:    6 a.m. - 9:30 p.m.*   $1.50 per boarding
Saturday:               7 a.m. - 9:30 p.m.   $3.00 per boarding beyond 3/4 mile from fixed route
Sunday:                 8 a.m. - 6:00 p.m.   $12.00 - 10-Ride Ticket

 Click here for Holiday hours. 







Apply To Ride 

All riders must submit a completed Eligibility Application, including the Licensed Provided Verification Form, prior to a Dial-A-ride eligibility determination.  Applicants will be notified of their eligibility status within 21 days of submitting a completed application.

To Apply:

Mail completed application to:

Ben Franklin Transit

Attn: Dial-A-Ride Applications

1000 Columbia Park Trail

Richland, WA 99352-4798


How To Ride


Schedule your reservation at least ONE to SEVEN days in advance.

  • We're open Monday - Sunday from 8 a.m. to 5 p.m.
  • Reservations may be subject to negotiations per ADA guidelines.


Have your trip details ready. We'll ask for:

  • Your name & pick up address
  • Destination address and phone number
  • Desired arrival time (i.e. time of your appointment)
  • Date of your planned trip
  • Are you using a wheelchair, oxygen or other mobility aids?
  • Any additional passengers or riding companions?
  • Is there a service animal or pet accompanying you?
  • Do you need to schedule a return trip? 

You may share the bus with others traveling.

  • The bus may make several stops along the way before reaching your destination.



Policies & Forms

All Policies

No-Show and Late Cancellation Policy

Pass-By-Mail Order Form (English)

Pass-By-Mail Order Form (Spanish)

Eligibility Notice of Appeal


Visiting Tri-Cities?

We honor para-transit eligibility from other jurisdictions.  If you're visiting Tri-Cities and would like to use our Dial-A-Ride service, simply have your para-transit service fax your eligibility information to us at 509.734.5195 or contact our ADA Eligibility Coordinator at 509.734.5530.


Watch how easy it is to use Dial-A-Ride!