BFT’s goal is to provide service that is not only convenient, but also comfortable and safe for all of our riders. For the comfort and safety of all, we ask that BFT customers please abide by the following guidelines when riding our fixed route buses, Dial-A-Ride, Demand Response and/or contracted services. BFT Operators will be enforcing these rules of conduct. Riders may be denied service or asked to disembark the vehicle for failure to follow these rules.
The following are prohibited:
- Drug and alcohol use on BFT related vehicles, pick up points, and property
- Harassment or intimidation of customers, the public or BFT personnel at pick up points, transit centers, bus stops, or BFT property or vehicles
- Eating food on the vehicles (beverages with lids are allowed)
- Vandalism of any BFT related vehicle, shelters, bus stops, signs, or other BFT property
- Smoking or the appearance of smoking within twenty-five (25) feet of a BFT vehicle or facility
- Any type of radio or noise making device without the use of a head set
- Operating any of the coach controls
Follow these guidelines:
- Passengers must allow proper securing of mobility devices and wheelchairs on all vehicles.
- Rider’s hygiene, health and/or behavior must not pose a risk to other riders or BFT staff.
- All riders should pay the appropriate fare upon boarding (see fares section). Drivers do not make change.
- Pets must be in pet carriers (all pets must be enclosed in a carrier that will remain secured). Pet and carrier may not exceed 25 pounds.
- Children age 5 years or under will not be transported without an accompanying caregiver over 12 years of age. (Child seats are not provided but are strongly recommended.)
- Keep children seated while on any BFT vehicle. Stand and fold strollers as the bus is approaching. Accompanying adult is responsible for belting in car seats and children.
- No more than four carry-on bags are allowed on any vehicle and shall weigh no more than 10 lbs each. They must be stored at the rider’s feet or in their lap.
- Carry on items are limited by weight and number for fixed route buses and shared taxi rides; the rider must be able to board with their packages, in taxis keep belonging on their laps, on buses keep aisle clear, exit and move their own belongings.
- Riders should gather belongings and be ready to exit when the vehicle stops; keep feet, legs, and belongings out of other riders’ paths.
Items not permitted on BFT Vehicles:
- Full or empty containers of flammable or hazardous chemicals such as gasoline cans or Mace
- Vehicle batteries
- Any type of gun or firearm unless carried onboard by a police officer or disassembled and secured in a gun carrying case
- Open alcoholic containers
- Illegal drugs
- Weapons of any kind such as knives or swords
- Non-collapsible strollers, shopping carts, and bicycles or large items that won’t fit between seats and any article longer than the distance from the floor to the ceiling
In addition, while on a BFT bus:
- Do not stand in the stairwells or block the back door.
- Use the back door for exiting whenever possible.
- Allow passengers to disembark before you board the bus.
- Give seniors and disabled passengers the front seats (please move when needed).
- Riders are required to move for the securing of mobility devices.
- If you are using a flag stop, inform the driver when you ring the bell.
One service animal per rider is welcome. The driver may ask to confirm that your animal is a service animal. You are responsible for the care and supervision of your animal while onboard and may be held liable for the behavior and actions of the animal.
NOTE: Regardless of training or certification, service animals may be denied transportation if the animal is out of control or exhibits inappropriate behavior and if effective action is not taken to control the animal, or if the animal’s behavior poses a direct threat to the health or safety of others.
If you have any questions, please call 735-5100.
Route information for the visually impaired is available upon request.
Bicycles on BFT Vehicles
- Bicyclists are responsible for securing and carefully moving their bicycles on and off BFT buses and at BFT facilities to ensure their safety and the safety of other passengers.
- Bicyclists are responsible for any personal injuries or loss as a result of their negligence on BFT vehicles or at BFT facilities.
- BFT transports only single-seat, two-wheeled, non-fueled bicycles on its vehicles.
- Always walk your bicycle on BFT passenger platforms at transit centers.
- NEVER STEP OUT IN FRONT OF A MOVING BUS AS IT APPROACHES THE BUS ZONE.
- Always load your bicycle from the curb side of the bus.
- Alert the driver by making voice and eye contact before loading your bicycle on the outside rack.
- When you are ready to leave and claim your bicycle, notify the driver and exit using the front door of the bus.
- Park bicycles at BFT transit centers & park-and-ride lots only in designated bicycle racks or lockers.
- Any number of folding bicycles are allowed inside any BFT vehicle at any time as long as they can be safely secured.
- Storing bicycles in the priority seating areas for the elderly and disabled riders on any vehicle is prohibited.
As an aid to planning your bicycle trips, a Cycling Tri-Cities Printable Map is provided here. Hard copies are also available in our Customer Service Center.
No-Shows & Cancellations
If you need to change your reservation, please call the service you have reserved a trip with:
Changes for Night and Finley service must be made at least one hour prior to pick-up. For DAR, changes to a reservation must be made before 5 PM the day before the ride. When you call to cancel a trip, please be sure to cancel all of the trips you will not be taking on that day.
If you No-Show for any trip, the rest of your trips for the day will be re-assigned as “will calls” and you will need to call to be picked up.
What is a No-Show?
- You failed to cancel your trip the requisite number of hours/days in advance;
- You failed to meet the vehicle at your designated pick-up location; OR
- You are not ready to go 15 minutes before and after your scheduled pick-up time
The vehicle will wait only 3 minutes before leaving.
Two (2) no-shows within a one-week period or three (3) no-shows within a 30-day period can result in a two (2) week suspension of service.
What is a Late Cancel?
- DAR You failed to cancel your trip before 6 PM the day before the ride.
- Finley & Trans+PLUS You failed to cancel at least one hour prior to scheduled pick-up.
Four (4) late cancellations in a 30-day period, or a combination of NO-SHOWS and late cancellations totaling four (4) in a 30-day period may result in suspension of service for two (2) weeks.
DAR only Failure to cancel your ride within the specified period above could result in the loss of your permanent ride status. This means you would have to call in for your ride request each time.
If, in a 30-day period, you have 50% or more same-day cancels on your permanent rides you will lose your permanent ride status for 30 days. There is no guarantee a permanent ride will be available after the 30 day suspension is completed.
Appealing a No-Show and/or Suspension
Contact the provider of your service in writing to appeal no shows and/or suspensions within ten (10) days. Any pending suspension is placed on hold until the appeal is resolved.