Dial-a-Ride: How to Ride
Welcome
Ben Franklin Transit (BFT) has proudly offered Dial-A-RideA demand-responsive system providing door- to-door transportation to patrons who request service by telephone, either on an ad hoc or subscription basis. More (DARSee Dial-a-Ride. More) paratransit serviceFlexible forms of public transportation services that are not provided over a fixed route. The vehicles are usually low- or medium-capacity highway vehicles, and the service offered is adjustable in varying degrees to individual users’ desires. More throughout the Tri-Cities community for over 40 years. Dial-A-RideA demand-responsive system providing door- to-door transportation to patrons who request service by telephone, either on an ad hoc or subscription basis. More drivers provide door-to-door transportation to clientele whose disabilities prevent them from utilizing the regular fixed-route busA rubber-tired transit vehicle designed for roadway operation to transport a large number of persons for public transportation service. In most cases, it operates with a self- contained source of motive power. More system.
To see if you or a loved one qualifies, please complete and submit an application to BFT Dial-A-RideA demand-responsive system providing door- to-door transportation to patrons who request service by telephone, either on an ad hoc or subscription basis. More staff, who will evaluate it using criteria established by the Americans with Disabilities ActAssociation for Commuter Transportation More (ADASee Americans with Disabilities Act More) within 21 calendar days of receipt. Once your application has been evaluated, you will receive a decision letter via U.S. mail. If your application is denied, the letter will contain information about how to appeal the decision.
Book Your Ride!
Please note: Saturday and Sunday reservation requests can only be made for next-day rides.
Please have the following details available for your reservation:
- Your Client ID #
- Pick-up/drop-off addresses
- Pick-up, drop-off, or appointment times
- Return ride pick-up time
Pick-ups are scheduled based on distance.
Take Your Trip
Be ready for your ride at the beginning of your pick-up window.
- Have all personal items ready
- Wait for your ride or vanA small vehicle, usually 20 feet or shorter in length, with an automotive-type engine and limited seating normally entered directly through side or rear doors rather than from a central aisle. Used for door-to-door and other specialized transit services. More near your door or common area
- Your ride could be a Dial-A-RideA demand-responsive system providing door- to-door transportation to patrons who request service by telephone, either on an ad hoc or subscription basis. More busA rubber-tired transit vehicle designed for roadway operation to transport a large number of persons for public transportation service. In most cases, it operates with a self- contained source of motive power. More or an Overflow ADASee Americans with Disabilities Act More Partner Agency vehicle
- Have your fare ready
If your ride is no longer needed, call to cancel as soon as possible. BFT cannot automatically cancel return trips if the pick-up trip• A one-way movement of a person or vehicle between two points for a specific purpose; sometimes called a one-way trip to distinguish it from a round trip. Also see boarding.
• The movement of a transit vehicle in one direction from the beginning of a route to the end of it; also known as a run.
More is missed.
Your Return Trip
Be ready for your return ride at your pick-up time
- Have all personal items ready
- Please be aware of our carry-on item policy
- Wait for your busA rubber-tired transit vehicle designed for roadway operation to transport a large number of persons for public transportation service. In most cases, it operates with a self- contained source of motive power. More at the common area on the ground level
- Have your fare ready
If your ride is no longer needed, call in to cancel.
No-Show Policy
What is a no-show?
A no-show is a trip• A one-way movement of a person or vehicle between two points for a specific purpose; sometimes called a one-way trip to distinguish it from a round trip. Also see boarding.
• The movement of a transit vehicle in one direction from the beginning of a route to the end of it; also known as a run.
More that has not been canceled one hour before the scheduled pick-up time or canceled at the door.
What is a late cancellation?
A ride that is canceled within an hour of your pick-up time
Please review our no-show and late cancellation policies on our website.
Passenger Carry-On Items Policy
You may bring aboard:
- Up to four bags or packages per trip• A one-way movement of a person or vehicle between two points for a specific purpose; sometimes called a one-way trip to distinguish it from a round trip. Also see boarding.
• The movement of a transit vehicle in one direction from the beginning of a route to the end of it; also known as a run.
More - Each bag or package may weigh no more than 10 lbs.
- Oversized items, such as large bags of pet food, home appliances, or furniture, are not permitted on the busA rubber-tired transit vehicle designed for roadway operation to transport a large number of persons for public transportation service. In most cases, it operates with a self- contained source of motive power. More.