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Hours of Operation

  

Fares
Monday - Friday:    6 a.m. - 10 p.m.   $1.50 per boarding
Saturday:               7 a.m. - 10 p.m.   $3.00 per boarding beyond 3/4 mile from fixed route
Sunday:                 8 a.m. - 6:30 p.m.   $12.00 - 10-Ride Ticket
     

 Click here for Holiday hours. 

 

Your Dial-A-Ride pass also allows you to travel on our fixed route system!

Dial-A-Ride Inclement Weather Procedures

If BFT cannot service areas due to unsafe road conditions, BFT staff will call riders to alert them of service disruptions. Please make sure sidewalks and walkways are cleared from snow and ice so our drivers can safely assist riders in and out of vehicles.

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MAKE A RESERVATION      

 Already a Dial-A-Ride Eligible Customer?

To make a reservation by phone, please call 509-735-0160. 
   

Phone reservations can be scheduled 7 days a week from 8:00 a.m. to 5:00 p.m. (holiday exclusions)
     

 

 

 

 

 

Apply To Ride 

All riders must submit a completed Eligibility Application, including the Licensed Provided Verification Form, prior to a Dial-A-ride eligibility determination.  Applicants will be notified of their eligibility status within 21 days of submitting a completed application.

To Apply:

 

 

Mail completed application to:

BEN FRANKLIN TRANSIT

ATTN: Dial-A-Ride

7109 W. OKANOGAN PLACE

KENNEWICK, WA 99336

 

What if my application was denied?

You can submit an Eligibility Notice of Appeal within 60 days of the date on your eligibility determination letter. The appeal process provides you with an opportunity to have your eligibility decision reconsidered by an Appeals Hearing Committee. CLICK HERE for the Dial-A-Ride Eligibility Appeal: Guidance & Acknowledgment Form. 

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How To Ride

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Schedule your reservation at least ONE to SEVEN days in advance.

  • We're open Monday - Sunday from 8 a.m. to 5 p.m.
  • Reservations may be subject to negotiations per ADA guidelines.
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Have your trip details ready. We'll ask for:

  • Your name & pick up address
  • Destination address and phone number
  • Desired arrival time (i.e. time of your appointment)
  • Date of your planned trip
  • Are you using a wheelchair, oxygen or other mobility aids?
  • Any additional passengers or riding companions?
  • Is there a service animal or pet accompanying you?
  • Do you need to schedule a return trip? 
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You may share the bus with others traveling.

  • The bus may make several stops along the way before reaching your destination.

 

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Policies & Forms

All Policies

No-Show and Late Cancellation Policy

Dial-A-Ride Eligibility Appeal: Guidance & Acknowledgment Form

Eligibility Notice of Appeal

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Visiting Tri-Cities?

We honor para-transit eligibility from other jurisdictions.  If you're visiting Tri-Cities and would like to use our Dial-A-Ride service, simply have your para-transit service fax your eligibility information to us at 509.734.5195 or contact our ADA Eligibility Coordinator at 509.734.5530.

  • For out of area visitors who do not have an eligibility status that they are transferring, confirmation of an existing disability that impacts travel must be confirmed if the disability is not evident. This verification is commonly accomplished through the individual providing a professional verification of disability by fax. Please call, one of the phone numbers listed above, if you have questions.

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Watch how easy it is to use Dial-A-Ride!

 

Make a Reservation