Skip to main content

Careers
Glossary of Terms

Bus Service
CONNECT / Tri-Cities
Dial-A-Ride
- Dial-A-Ride How to Ride
Rideshare
Civil Rights

CUSTOMER SERVICE 509.735.5100

Home
Glossary Term Directory
Load Factor

Load Factor

January 23, 2025

The ratio of passengers actually carried versus the total seated passenger capacity of a vehicle.

Share

ABOUT BFT

Welcome From Our CEO
History
Leadership Team
Board of Directors
Board Meetings & Agendas
Citizens Advisory Network
Contact
Public Records Requests
Customer Comments
Customer Contact Policy

PROCUREMENT

Open Bidding/Proposal Opportunities
Disadvantaged Business Enterprise & FTA Regulations
Interlocal Government Agreements
Procurement Protest Procedure

EXPLORE

Collective Bargaining Agreements
Financial information
Key Performance Indicators (KPI’s)
Plans & Reports
Site Policies
Frequent Service Corridor
Timeline for Improvements
Route 1 Access Improvements
22nd Avenue Transit Center
Benton Franklin Fair
How to Get to Your School

COLLECTIVE BARGAINING AGREEMENTS

Teamsters Union, Local 760: Welcome From Our CEO History Leadership Team Board of Directors Board Meetings & Agendas Citizens Advisory Network Contact Public Records Requests Customer Comments Customer Contact Policy

Teamsters Union, Local 760: Welcome From Our CEO History Leadership Team Board of Directors Board Meetings & Agendas Citizens Advisory Network Contact Public Records Requests Customer Comments Customer Contact Policy

Copyright 2025 BFT

CUSTOMER SERVICE

CustomerComment@bft.org
509.735.5100

Facebook
Instagram
LinkedIn
YouTube
Threads

Sign Up for Alerts

For the most up-to-date information on bus service, download the Transit app.

iOS App Store Google Play