News - Rider Alerts | Ben Franklin Transit

CONNECT Rider Alert

We're so glad you're here! We wanted to remind you about important details and benefits of the service. BFT CONNECT is an on-demand rideshare service that makes it easier and more affordable to connect to the bus network and travel within BFT’s service area. CONNECT is ideal for riders whose starting locations or destinations are too far from a bus stop.

Queensgate Transit Center Platform Opening

The passenger platform at Queensgate Transit Center opens Monday, September 9. On that date, riders can begin using the shelters and boarding zones to board their buses.

SERVICE CHANGE: Route 10 replacing Route 110

Beginning Monday, August 26, Route 10 will replace Route 110.

SERVICE CHANGE: Route 170

Beginning Monday, August 26, Route 170 will no longer serve Knight Street Transit Center, and will instead serve Queensgate Transit Center and Stacy Ave Transfer Point.

SERVICE CHANGE: Route 123

Beginning Monday, August 26, Route 123 will access the mall on Sundays ONLY. Riders looking to access the mall Monday-Saturday can take the new Route 50 "Shopper Shuttle."

Our Dial-A-Ride (DAR) online reservation system down

Our Dial-A-Ride (DAR) online reservation system experienced a disruption in service beginning last Friday. If you made an appointment for DAR service through our online system, please call us directly at 509-735-0160 to verify and finalize your reservation. We apologize for any inconvenience and thank you for your understanding as we work to resolve this issue.

Dial-A-Ride Running 20 minutes late

Due to technical difficulties, Dial-A-Ride is currently running 20 minutes behind schedule today. We appreciate your patience as we troubleshoot and work to resolve this issue promptly.

2024 TDP

Ben Franklin Transit’s updated 2024-2030 Transit Development Plan (TDP) is available for review.