INTRODUCING BFT CONNECT: ON-DEMAND RIDE SERVICE

Metris_Wrap_BFT_forCollateral

BFT CONNECT, brought to you by Ben Franklin Transit in partnership with Via, allows you to request a ride when you need it. You can use the Via App, or call in to request rides, to connect to designated locations within CONNECT service zones.

WHAT IS BFT CONNECT SERVICE?
Think of it like a bus that’s smart enough to go where you want, when you want. Book a ride within minutes of when you’re ready to leave and we’ll pick you up in a van and connect you to designated locations called Transit Connections. Our new, on-demand service is a convenient way for you to get to the BFT bus system and essential services. For more information, see our CONNECT FAQs, or call Customer Service at 509.735.5100.

WHERE ARE BFT CONNECT ZONES?
Click on the buttons below for details about the service zones, and click here to enlarge map:

Overview_Map_CONNECT

Started April 20:

WEST PASCO 

Starting May 4: 

WEST richland & badger mtn 

Starting May 11:

CENTRAL KENNEWICK & FINLEY

COLUMBIA CENTER & S. RICHLAND

CENTRAL RICHLAND 

East Pasco 


​COVID-19 SAFETY PRECAUTIONS
In order to maintain social distancing, for driver and passenger safety, you will be asked to sit in the very back of the vehicles to maintain a distance of SIX feet between you and the driver. The vehicles are being cleaned and disinfected on a regular basis.

HOW MUCH DO CONNECT RIDES COST?
Normally, you would pay for your ride. For now until the COVID-19 emergency is lifted, rides are FREE! Check out CONNECT FAQs for future fare information.

SERVICE HOURS:
For now, hours are Monday thru Friday: 8am to 5pm. After the emergency declaration has ended, CONNECT service hours will match all other BFT services.

HOW DO I BOOK A RIDE?

  1. Download and open the Via App on your smartphone.  App_Store_Transit   Google_Play_Transit
    No smartphone? Call 509.204.4189 to reserve a ride.
  2. Verify your location. Choose your destination. Your location, the zone boundary, and designated stops will appear. You may be asked to walk to a nearby intersection to be picked up, and you’ll only be able to choose designated stops called Transit Connections for your destination. If you are already at a designated stop, you can choose to return to any location in the same zone and you’ll be dropped off at a nearby intersection.
  3. Choose one or two passengers. This will normally be a shared ride service, but during this emergency, you will ride alone. During COVID-19, you may travel with one other person from your household on the same trip with the same destination.
  4. For now rides are FREE! Normally, you would pay for your ride. In the future, you will be able to use your BFT bus pass to pay for a portion of your ride.
  5. Get in, and ride in style! Please sit in the very back of the vehicles.

 

ZONE MAPS & TRANSIT CONNECTIONS

Click on the maps below to enlarge, and click on links below the maps to view flyers with more details.

WEST PASCO zone

BFT_CONNECT_West_Pasco

West Pasco flyer - English  |  West Pasco flyer - Spanish

WEST RICHLAND & BADGER MOUNTAIN zone

BFT_CONNECT_West_Richland

West Richland flyer - English  |  West Richland flyer - Spanish

STARTING MAY 11:

CENTRAL KENNEWICK & FINLEY

BFT_CONNECT_Central_Kennewick

Central Kennewick & Finley flyer - English  |  Central Kennewick & Finley flyer - Spanish

CENTRAL RICHLAND

BFT_CONNECT_Central_Richland 

Central Richland flyer - English  |  Central Richland flyer - Spanish

COLUMBIA CENTER & SOUTH RICHLAND

BFT_CONNECT_Columbia_Center

Columbia Center & S. Richland flyer - English  |  Columbia Center & S. Richland flyer - Spanish

EAST PASCO

BFT_CONNECT_East_Pasco 

East Pasco flyer - English  |  East Pasco flyer - Spanish

 

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