BFT's General Demand Service 


Ben Franklin Transit offers a General Demand service, which is a way for you to reserve transportation in advance, with travel between designated stops outside of the regular bus routes and the nearest BFT intercity stop or transit center.

BFT provides this service to Prosser, Benton City, Finley, and throughout the Tri-Cities

CALL TO SCHEDULE A RIDE:  877.646.4287 (8 a.m. to 5 p.m.)

Find out details about your specific area and designated stop numbers:

HOURS: Monday - Friday: 6 a.m. to 8:15 p.m. (last pick up at 8:15 p.m.) No service on Saturday or Sunday.
HOW IT WORKS: You make a reservation for pickup at one of BFT’s previously-serviced stops in Finley, Kennewick, Pasco, Richland, or West Richland and get dropped off at one of the designated bus stops or transfer stations. Your return trip works the same way. (For travel in Finley, Prosser and Benton City you can also schedule trips between points in your area.) 
You will be scheduled for pickup at a designated time and you must be at the stop at that time. The BFT vehicle may arrive up to 20 minutes after your scheduled pick-up time to accommodate multiple nearby customer pickups; please allow for this flexibility if you have an appointment.
SCHEDULE A RIDE:  877.646.4287 (8 a.m. to 5 p.m.)
Phone reservations required at least one day or up to seven days in advance. Reservations for Monday must be made before 5 p.m. on the previous Friday.
When you call to make a reservation, you will be asked for:
  • Your name and phone number
  • Date of the planned trip 
  • Stop numbers for pick-up and drop-off locations (see above for stops & maps)
  • Desired arrival time at your destination; inform us if you have an appointment time
  • If you are using a wheelchair, scooter, portable oxygen, or other type of mobility aid
  • If a service animal or pet (must be in a carrier) will accompany you
  • All the above information for your return trip, if one is needed.






Please note that rules for General Demand service are different from the Dial-A-Ride rules; please see our Dial-A-Ride page if you are trying to book an ADA-eligible trip. Please review the Dial-A-Ride No Show and Late/Cancel policySchedules for bus, Dial-A-Ride and other services, as well as holiday schedules, are specified on the Bus Service page.

For winter weather alerts, please see our Winter Rider Alerts page.