Fares and Customer Service
Are you eligible for a free Youth, Senior, or Veteran pass?
Ticket Prices
All tickets include one bus transfer. Transfers expire 3 hours after being issued.
| Single All Day Pass (Age 19+, all routes. Purchased directly from bus driver) | Monthly Pass | 10-Ride Ticket | Cash Fare |
|---|---|---|---|
| Youth (0-19th birthday) beginning June 1, 2022 | Free Pass | Free Pass | Free Pass |
| Adult (Age 19+) | $25.00 | $12.00 | $1.50 |
| Senior Citizen (age 65 & older FREE with Senior Pass* – Senior Pass can be used on Fixed Route and CONNECT only) | Free | Free | Free |
| Single All Day Pass (Age 19+, all routes. Purchased directly from the bus driver) | $4.00 | ||
| Reduced (Permanent disability documentation required. Does not include Dial-A-Ride) | $12.50 | $6.00 | $0.75 |
| Dial-A-Ride | Monthly Pass | 10-Ride Ticket | Cash Fare |
|---|---|---|---|
| Adult (Age 19+) – Rides WITHIN 3/4 mile of bus routes. Rides BEYOND 3/4 mile of a bus route require a FREEDOM pass/ticket. Dial-A-Ride pass owners may also use our fixed route system. *Note: Dial-A Ride passes and tickets are accepted on Fixed Route buses. | $25.00 | $12.00 | $1.50 |
| Youth (Age 18 & younger) beginning June 1, 2022 | Free Pass | Free Pass | Free Pass |
| Specialty Tickets & Passes | Monthly Pass | 10-Ride Ticket | Cash Fare |
|---|---|---|---|
| General Demand (Adult Age 19+) Prosser and Benton City | $25.00 | $12.00 | $1.50 |
| General Demand (Age 18 & younger) Prosser and Benton City beginning June 1, 2022 | Free Pass | Free Pass | Free Pass |
| FREEDOM (Includes rides across all BFT services. Includes Dial-A-Ride beyond 3/4 mile of bus routes) | $50.00 | $25.00 | $3.00 |
| Special Shuttle Events | Monthly Pass | 10-Ride Ticket | Cash Fare |
|---|---|---|---|
| Adults 19+ | $1.50 | ||
| Seniors & Reduced | $0.75 | ||
| Youth 18 & Younger | Free |
*Senior Citizens 65 and older: Contact us for a FREE Senior ID pass.
Please have the exact fare when boarding. Coach Operators cannot make change and do not carry cash.
Ticket Outlets
Passes and tickets are available at the following locations.
BFT’s Customer Service office at Three Rivers Transit Center*.
*Reduced fare passes sold at Three Rivers Transit Center only.
CUSTOMER SERVICES
Pass & Ticket Sales, Lost & Found Office
Three Rivers Transit Center
7109 W. Okanogan Place
Kennewick, WA 99336
509.735.5100
CUSTOMER SERVICE HOURS
MONDAY THROUGH FRIDAY
Customer Service Lobby
7 a.m. – 5 p.m.
Walk-Up Window
7 a.m. – 5 p.m.
Phone
6 a.m. – 6 p.m.
CLOSED SATURDAY AND SUNDAY
Lost and Found
Call or stop by our Customer Service Department at Three Rivers Transit Center in Kennewick to recover lost items. When picking up your item, you must show a valid ID.
BFT is not responsible for items lost or left behind on our vehicles. Recovered items will be held for up to 30 days, and large or difficult-to-store items for 14 days.
Holiday Hours
BFT does NOT operate, and ALL OFFICES ARE CLOSED on the following holidays with exceptions noted:
New Year’s Day
Martin Luther King Jr. Day (CUSTOMER SERVICE IS CLOSED – BUSES RUN)
Memorial Day
Independence Day (4th of July)
Labor Day
Thanksgiving
Day After Thanksgiving (CUSTOMER SERVICE IS CLOSED – BUSES RUN)
Christmas Day*
*Service on Christmas Eve will end at 7 p.m.
Reduced Fare Pass (Sold only at Three Rivers Transit Center)
Individuals with a permanent disability who are not eligible for Dial-A-Ride and provide their picture ID or one (1) of the following documents may qualify for a Reduced Fare Pass:
- Social Security Medicare Card
- Social Security Disability award letter with “DI” number
- Department of Vocational Rehabilitation (DVR)/Division of Developmental Disability (DDD) letter
- Washington State Handicapped Parking ID card (Permanent only)
- Written attestation from a medical/mental health care professional on their letterhead
- BFT Reduced Fare Application completed and signed by a medical/mental health care professional
*If you have purchased 10-ride tickets at a lesser price, they will be honored until the next fare change.
