Contacting Ben Franklin Transit

Riders can contact Ben Franklin Transit in the following ways:

  1. Postage-free Customer Comment Cards shall be available on all BFT and contractor vehicles.
  2. US Mail: Riders can mail their feedback to the Ben Franklin Transit, 7109 W. Okanogan Place, Kennewick, WA 99336-2341
  3. Telephone: Riders can contact Ben Franklin Transit Customer Service Department at (509) 735-5100 Monday through Friday, 7:00 a.m. – 6:00 p.m.

Bus and Dial-A-Ride 

Monday-Friday: 6 a.m. - 10 p.m.*
Saturday: 7 a.m. - 10 p.m.*
Sunday: 8 a.m. - 6:30 p.m.

*Prosser and Benton City hours: Monday - Friday: 6 a.m. to 8:15 p.m. (last pickup at 8:15 p.m.)

 

BFT CONNECT 

Monday-Friday: 5:45 a.m. - 10:15 p.m.
Saturday: 6:45 a.m. - 10:15 p.m.
Sunday: 7:45 a.m. - 6:45 p.m.
 

Customer Service 

  MONDAY-FRIDAY SATURDAY SUNDAY
Customer Service Lobby 8 a.m. - 5 p.m. CLOSED CLOSED
Walk Up Window 8 a.m. - 5 p.m. CLOSED CLOSED
Phone 7 a.m. - 6 p.m. CLOSED CLOSED

Holiday Hours 

BFT does NOT operate and ALL OFFICES ARE CLOSED on the following holidays:

  • New Year’s Day  
  • Memorial Day
  • Independence Day (4th of July)
  • Labor Day
  • Thanksgiving
  • Christmas Day