Fares and Customer Service
Are you eligible for a free Youth, Senior, or Veteran pass?
Ticket Prices
All tickets include one bus transfer. Transfers expire 3 hours after being issued.
| Single All Day Pass (Age 19+, all routes. Purchased directly from bus driver) | Monthly Pass | 10-Ride Ticket | Cash Fare |
|---|---|---|---|
| Youth (0-19th birthday) beginning June 1, 2022 | Free Pass | Free Pass | Free Pass |
| Adult (Age 19+) | $25.00 | $12.00 | $1.50 |
| Senior Citizen (age 65 & older FREE with Senior Pass* – Senior Pass can be used on Fixed Route and CONNECT only) | Free | Free | Free |
| Single All Day Pass (Age 19+, all routes. Purchased direct from bus driver) | $4.00 | ||
| Reduced (Temporary or permanent disability documentation required. Does not include Dial-A-Ride) | $12.50 | $6.00 | $0.75 |
| Dial-A-Ride | Monthly Pass | 10-Ride Ticket | Cash Fare |
|---|---|---|---|
| Adult (Age 19+) – Rides WITHIN 3/4 mile of bus routes. Rides BEYOND 3/4 mile of bus route require FREEDOM pass/tickets. Dial-A-Ride pass owners may also use of our fixed route system. | $25.00 | $12.00 | $1.50 |
| Youth (Age 18 & younger) beginning June 1, 2022 | Free Pass | Free Pass | Free Pass |
| Specialty Tickets & Passes | Monthly Pass | 10-Ride Ticket | Cash Fare |
|---|---|---|---|
| General Demand (Adult Age 19+) Prosser and Benton City | $25.00 | $12.00 | $1.50 |
| General Demand (Age 18 & younger) Prosser and Benton City beginning June 1, 2022 | Free Pass | Free Pass | Free Pass |
| FREEDOM (Includes rides across all BFT services. Includes Dial-A-Ride beyond 3/4 mile of bus routes) | $50.00 | $25.00 | $3.00 |
| Special Shuttle Events | Monthly Pass | 10-Ride Ticket | Cash Fare |
|---|---|---|---|
| Adults 19+ | $1.50 | ||
| Seniors & Reduced | $0.75 | ||
| Youth 18 & Younger | Free |
*Senior Citizens 65 and older: Contact us for a FREE Senior ID pass.
Please have the exact fare when boarding. Coach Operators cannot make change and do not carry cash.
Ticket Outlets
Passes and tickets are available at the following locations.
BFT’s Customer Service office at Three Rivers Transit Center*.
*Reduced fare passes sold at Three Rivers Transit Center only.
CUSTOMER SERVICES
Pass & Ticket Sales, Lost & Found Office
Three Rivers Transit Center
7109 W. Okanogan Place
Kennewick, WA 99336
509.735.5100
CUSTOMER SERVICE HOURS
MONDAY THROUGH FRIDAY
Customer Service Lobby
8 a.m. – 5 p.m.
Walk-Up Window
8 a.m. – 5 p.m.
Phone
7 a.m. – 6 p.m.
CLOSED SATURDAY AND SUNDAY
Lost and Found
Call or stop by our Customer Service Department at Three Rivers Transit Center in Kennewick to recover lost items. When picking up your item, you must show a valid ID.
BFT is not responsible for items lost or left behind on our vehicles. Recovered items will be held for up to 30 days, and large and difficult-to-store items will be held for 14 days.
Holiday Hours
BFT does NOT operate, and ALL OFFICES ARE CLOSED on the following holidays with exceptions noted:
New Year’s Day
Martin Luther King Jr. Day (CUSTOMER SERVICE IS CLOSED – BUSES RUN)
Memorial Day
Independence Day (4th of July)
Labor Day
Thanksgiving
Day After Thanksgiving (CUSTOMER SERVICE IS CLOSED – BUSES RUN)
Christmas Day*
*Service on Christmas Eve will end at 7 p.m.
Reduced Fare Pass (Sold only at Three Rivers Transit Center)
Individuals with a permanent disability who are not ADA eligible and provide their picture ID and one (1) of the following documentation may qualify for a Reduced Fare Pass:
- Picture ID
- Social Security Disability award letter
- Department of Vocational Rehab (DVR) and Division of Developmental Disability (DDD) letter
- Written attestation from a medical/mental health care provider on their letterhead OR they can complete and sign the BFT Reduced Fare Application on behalf of their patient
- Washington State Handicap Parking ID (permanent)
*If you have purchased 10-ride tickets at a lesser price, they will be honored until the next fare change.
Grant Application
Grant Application for Bus Tickets/Passes for Nonprofit Organizations and Government Agencies
Application Process Guidelines
- Ben Franklin Transit (BFT) is authorized to distribute passes or tickets to 15 nonprofit
organizations/government agencies per month. - Your organization can request passes or tickets with a combined value of up to $750 each month.
- After BFT has received your application, you will receive an email confirming its receipt and
informing you of your organization’s eligibility. - You can apply monthly for monthly passes or 10-ride tickets.
- If you receive passes or tickets valued at less than $750 for a month and learn that you will need
additional passes or tickets the following month (still totaling less than the $750 threshold),
please send an email to customerservice@bft.org to request additional passes or tickets. - The deadline for monthly passes is the 20th of each month for the following month’s passes.
- You can apply for a minimal number of passes or tickets. Please request only the passes or
tickets your organization would use each quarter. - There are no refunds or exchanges. If you cannot utilize the passes or tickets that you have been
provided, please give them to another eligible nonprofit organization or government agency that
can use them. - If your organization is approved for passes or tickets, you can pick them up at the Customer
Service Center at BFT’s Three Rivers Transit Center at 7109 W. Okanogan Place in Kennewick
Monday through Friday, 8 a.m. to 5 p.m. - No monthly reporting is required on the use of the passes or tickets your organization has been
provided. However, you may be asked by BFT to provide periodic reports or updates on how the
tickets were used.