Contact Ben Franklin Transit

Phone: 509.735.5100                    

Email: CustomerComment@bft.org

 

 

Hours: Hours of Operation

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Effective January 4, 2021

NOTICE TO CUSTOMERS: The BFT Customer Service office at Three Rivers Transit Center is CLOSED to the public until further notice. Pass sales are temporarily SUSPENDED while fares are not being collected.

BFT is now reuniting all lost and found items with their owners BY APPOINTMENT ONLY. We still encourage riders to please pay extra close attention to their belongings to prevent leaving them behind. 

​If you left an item in a BFT vehicle, please call to inquire about the item and schedule a time to pick it up:

  1. Call Customer Service at 509.735.5100 to inquire if the item has been found. (Hours: Monday-Friday 6am-7pm and Saturdays 8am-7pm)
  2. Make an appointment to pick it up.
  3. Pick up the item at the Three Rivers Transit Center office in Kennewick.*

We will post updates here and on our social media pages as anything changes. Thank you for your patience and understanding.​

*To pick up a lost & found item, you must show a valid ID. Depending on the item, you may also be asked to provide other forms of verification that you are the item’s owner. Please note that BFT is not responsible for items lost or left behind on our vehicles. Any essential items that are found will be delivered to Customer Service and will only be held for up to 60 days.

BFT OFFICES:

ADMINISTRATION BUILDING (Business Office)
1000 Columbia Park Trail
Richland, WA 99352-4798
 
   CUSTOMER SERVICE (Pass & Ticket Sales, Lost & Found Office)
Three Rivers Transit Center
7109 W. Okanogan Place
Kennewick, WA 99336

  

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BFT PHONE NUMBERS:

Customer Service   509.735.5100 FAX: 509.783.9956
       
Business Office   509.735.4131  
Dial-A-Ride   509.735.0160  
Vanpool   509.943.5442  
       
General Demand 
Service (toll-free)
  877.646.4287