Contact Ben Franklin Transit

Phone: 509.735.5100                      

Email: [email protected]



Hours: Hours of Operation

Follow us on social mediaFacebook and Twitter                          

Media Inquiries: Brian Lubanski          

509.734.5141   [email protected]



BFT Customer Service Office:



CUSTOMER SERVICE (Pass & Ticket Sales, Lost & Found Office)
Three Rivers Transit Center
7109 W. Okanogan Place
Kennewick, WA 99336



BFT Phone Numbers:

Customer Service   509.735.5100

FAX:   509.783.9956

Business Office   509.735.4131  
Dial-A-Ride   509.735.0160  
Vanpool   509.943.5442  
General Demand 
Service (toll-free)
Receiving/Parts Dept.    509.734.5152  








Lost and Found

Call or stop by our Customer Service Department at Three Rivers Transit Center in Kennewick to recover any lost items. You must show a valid ID when picking up your item. 

BFT is not responsible for items lost or left behind on our vehicles. Recovered items will only be held for up to 60 days.




ADMINISTRATION BUILDING (Business Office - Not a Customer Service Location)

1000 Columbia Park Trail
Richland, WA 99352-4798