Ben Franklin Transit locations

Phone: 509.735.5100                    




Hours: Hours of Operation

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Effective March 20, 2020

NOTICE TO CUSTOMERS: The BFT Customer Service office at Three Rivers Transit Center is CLOSED to the public until further notice, and pass sales are temporarily SUSPENDED while fares are not being collected.

Phone support at 509.735.5100 remains available Mon-Fri 6am to 7pm and Sat 8am to 7pm at this time. We will post updates here and on our social media pages as anything changes. Thank you for your patience and understanding.‚Äč

Administration Building (Business Office)
1000 Columbia Park Trail
Richland, WA 99352-4798
   Customer Service (Pass & Ticket Sales, Lost & Found Office)
Three Rivers Transit Center
7109 W. Okanogan Place
Kennewick, WA 99336


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Customer Service   509.735.5100 FAX: 509.783.9956
Business Office   509.735.4131  
Dial-A-Ride   509.735.0160  
Vanpool   509.943.5442  
General Demand 
Service (toll-free)