BFT's General Demand Service 


Ben Franklin Transit offers a General Demand service, which is a way for you to reserve transportation in advance, with travel between designated stops outside of the regular bus routes and the nearest BFT intercity stop or transit center.

BFT provides this service to people in Prosser and Benton City, and in Finley. BFT is now expanding our services to offer the same General Demand service to our riders throughout the Tri-Cities. 

CALL TO SCHEDULE A RIDE:  877.646.4287 (8 a.m. to 5 p.m.)

Find out details about your specific area and designated stop numbers:

HOURS:* Monday - Friday: 6 a.m. to 10 p.m. (last pickup at 9:30 p.m.), Saturday: 7 a.m. to 10 p.m. (last pickup at 9:30 p.m.)
*Prosser hours: Monday - Friday: 6 a.m. to 6 p.m. (last pickup at 6 p.m.)
HOW IT WORKS: You make a reservation for pickup at one of BFT’s previously-serviced stops in Finley, Kennewick, Pasco, Richland, or West Richland and get dropped off at one of the designated bus stops or transfer stations. Your return trip works the same way. (For travel in Finley, Prosser and Benton City you can also schedule trips between points in your area.) 
You will be scheduled for pickup at a designated time and you must be at the stop at that time. The BFT vehicle may arrive up to 20 minutes after your scheduled pick-up time to accommodate multiple nearby customer pickups; please allow for this flexibility if you have an appointment.
SCHEDULE A RIDE:  877.646.4287 (8 a.m. to 5 p.m.)
Phone reservations required at least one day or up to seven days in advance. Reservations for Monday must be made before 5:00 p.m. on the previous Friday.
When you call to make a reservation, you will be asked for:
  • Your name and phone number
  • Date of the planned trip 
  • Stop numbers for pick-up and drop-off locations (see below for stops & maps)
  • Desired arrival time at your destination; inform us if you have an appointment time
  • If you are using a wheelchair, scooter, portable oxygen, or other type of mobility aid
  • If a service animal or pet (must be in a carrier) will accompany you
  • All the above information for your return trip, if one is needed.






Please note that rules for General Demand service are different from the Dial-A-Ride rules; please see our Dial-A-Ride page if you are trying to book an ADA-eligible trip. Please review the Dial-A-Ride No Show and Late/Cancel policy. Schedules for bus, Dial-A-Ride and other services, as well as holiday schedules, are specified on the Bus Service page.

For winter weather alerts, please see our Winter Rider Alerts page.

Tri-Cities_Service_MapSchedule a Ride from Kennewick, Pasco, Richland or West Richland

On February 4, 2019, BFT began offering a General Demand service at designated locations throughout the Tri-Cities that connect you to the BFT bus system. This new service is operated by BFT, with our drivers and vehicles.

See a list of Designated stops in the Tri-Cities (PDF) and Maps of stops in the Tri-Cities (PDF).

FARES: Single trip: $1.00 or $3.00 for premium (+ bus fare or Monthly pass, if needed), or Freedom Pass.