With Ben Franklin Transit, it's easy to get where you're going
All Ben Franklin Transit routes are numbered and schedule books are coded with colors and line patterns to match the colors and patterns on our map. The schedule books are free of charge and can be found at some government, civic and business facilities throughout the Tri-Cities, West Richland, Prosser and Benton City. They also can be found on all Ben Franklin Transit buses and at the Three Rivers Transit Center.
If you need a schedule book, please call:
- Tri-Cities, Benton City local information: 509-735-5100
- Tri-Cities service information for Prosser residents: 888-596-9615
Ben Franklin Transit has routes serving Finley, Kennewick, Pasco, Richland, West Richland, Prosser, and Benton City.
During your travel you may have to change buses in order to get to your destination. By tracing your bus route on the map you will find that it connects with other routes at locations called TRANSIT CENTERS or TRANSFER POINTS. Buses are scheduled to arrive at the TRANSIT CENTERS at approximately the same time and leave at the same time so transferring from bus to bus is simple to do and easy to understand.
What if I get lost?
You can board our buses with confidence. If you need help, ask your driver! They're happy to help you get where you're going. If you need further assistance, please call 509-735-5100.
Have a pencil and paper ready when you call. Customer Service Representatives will want to know:
- Where you are (city, address or intersection)
- Where you want to go
- When you want to get there
Information Hours: Monday-Friday, 6:00 a.m. – 7:00 p.m.
Saturday, 8:00 a.m. – 7:00 p.m.
Our Customer Service office is located at:
Three Rivers Transit Center
7109 W. Okanogan Place
Kennewick, WA 99336
Bus stops are blue, white and gold. The signs at the TRANSIT CENTERS are color and pattern coordinated with the system map and with the individual route schedules.
Please call Customer Service at 509-735-5100 for language services.