FAQs about BFT CONNECT

Do you have questions about BFT's new CONNECT on-demand service? We've compiled a list of questions and answers below as a resource for our riders. Please note that Rider Guidelines apply to all BFT services.

If you have any additional questions about the service, please call Customer Service at 509.735.5100.

Q: Can I schedule a ride for a later date/time?
This is an on-demand service, similar to other ride-hailing apps like Uber and Lyft. Rides cannot be scheduled for a later date or time.

Q: How do I cancel or edit a scheduled ride? 
In the Via App, you can easily cancel or edit a ride once it has been requested. You can also call 509.204.4189 with any questions or for assistance with changing your ride.

Q: Can I schedule a ride for someone other than me?
Yes, you can request a ride for someone else as long as that person has a payment method available at pickup.

Q: How will I use BFT CONNECT after the COVID-19 emergency?
All rides must either begin or end at a designated Transit Connection in the same zone where the ride is booked. If you live, work, or go to school within the specified zones, you can download the Via App and request a ride to or from designated Transit Connections. From these locations, riders can transfer to or from the BFT bus network to reach where they are going. Some additional notes:

  • Riders are eligible for a free 90-minute transfer to the BFT system upon completion of their CONNECT ride from within a zone to a designated Transit Connection in that zone. On the return trip from the bus network, riders may show a valid transfer to cut their returning CONNECT fare in half.

Q: How much will BFT CONNECT rides cost after COVID-19?
For now and until further notice due to COVID-19, CONNECT is a free service. In the future, you will be able to use your BFT bus pass to pay for a portion of your ride. CONNECT will be a premium service with a $3.00 fare, but you will also be able to ride with a BFT Freedom Pass. You will show the CONNECT driver your transfer or other BFT fare media upon boarding the vehicle. 

  • TO Transit Connections: $3.00 per ride in a zone, which includes a transfer to board a BFT bus. A valid Freedom pass waives the $3.00 fee; other valid BFT fare media* discounts the fee to $1.50.
  • FROM Transit Connections: $1.50 with a valid transfer or BFT fare media* when transferring into a van at a designated Transit Connection.

*BFT fare media includes BFT monthly passes, valid Columbia Basin College IDs, and single-ride tickets. One single-ride ticket may be used to receive the $1.50 discount, or two tickets may be used to cover the full $3.00 fare. Select your planned payment option when requesting your trip.

Q: When you begin charging for rides on BFT CONNECT, can I pay with cash?
Once we begin collecting payment for rides, if you don’t have a smartphone or a BFT bus pass, you can pay for your ride with cash. However, please note that you will place your fare in a fare box and drivers are not able to give you change.

Q: What is BFT CONNECT’s holiday schedule?
All of BFT’s services follow the same holiday schedule. BFT does not operate and ALL BFT OFFICES ARE CLOSED on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day (4th of July)
  • Labor Day
  • Thanksgiving
  • Christmas Day
  • On Christmas Eve (December 24), BFT operates on a normal schedule, but will terminate service early.

Q: Will there be limited number of rides during a particular time or day?
Since this is a new service, we will be adjusting the number of vehicles and frequency of service based on actual usage. When you use the app to request a ride, it will tell you when the next ride from your starting point will be available.

Q: Will BFT CONNECT customer service have Spanish speakers available?
Yes, we have operators who speak Spanish when you call 509.204.4189.

Q: Are the BFT CONNECT vehicles ADA equipped?
Yes, we have a limited number of ADA-equipped CONNECT vehicles, so please be sure to note that need when requesting a ride.