Prosser/Benton City General Demand Service
General Demand service connects riders to pre-designated stops (including connection to Route 170) This service is demand responsive, meaning riders must request service via telephone to receive a ride.
|18 & Younger
Hours of Operation
Monday - Friday: 6 a.m. to 8:15 p.m. No service on weekends or holidays.
General Demand Inclement Weather Procedures
If BFT cannot service areas due to unsafe road conditions, BFT staff will call riders to alert them of service disruptions. Please make sure sidewalks and walkways are cleared from snow and ice so our drivers can safely assist riders in and out of vehicles.
How It Works
Call To Schedule A Ride*
877.646.4287, Monday - Friday 8 a.m. - 5 p.m.
*Phone reservations are required at least one day (or up to seven days) in advance. Reservations for Monday must be made before 5:00 p.m. on the previous Friday.
Riders will be scheduled for pickup at a designated time and must be at the stop at that time. The BFT vehicle may arrive up to 20 minutes after your scheduled pick-up time to accommodate multiple nearby customer pickups; please allow for this flexibility if you have an appointment.
|When you call to make a reservation, you will be asked for:
- Your name and phone number
- Date of the planned trip
- Stop numbers for pick-up and drop-off locations (see below for stops & maps)
- Desired arrival time at your destination; inform us if you have an appointment time
- If you are using a wheelchair, scooter, portable oxygen, or other type of mobility aid
- If a service animal or pet (must be in a carrier) will accompany you
- All the above information for your return trip, if one is needed.
Please note that rules for General Demand service are different from the Dial-A-Ride rules; please see our Dial-A-Ride page if you are trying to book an ADA-eligible trip. Schedules for bus, Dial-A-Ride and other services, as well as holiday schedules, are specified on the Bus Service page.
Please review the No Show and Late/Cancel policy. For winter weather alerts, please see our Winter Rider Alerts page.